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“I’m Not Creative!”

“I’m not creative!” Oh yes, you are! People love to say “I’m not creative”, but reality is that being creative is not an endowment that only some people have. We can all access it if we nurture our capacity to create. To me there are three essential capabilities...
Designing for Social Anxiety: Lead with Trust in the New Normal

Designing for Social Anxiety: Lead with Trust in the New Normal

The world is opening back up but uncertainty prevails. It is lingering, like a powerful undercurrent. Research by McKinsey indicates uncertainty is at a 35 year high and describes uncertainty as ‘toxic’ to the economy. Not surprising really. The World Health...

Operator Error!

Design Thinking is… What is Design Thinking–good or bad? a useful approach or a waste of time? innovative or preserving the status quo? I hate to do it again but it’s all in the AND, not the OR. Design Thinking is good and bad, useful and a waste of...

The Magic of Rapport

As I was getting ready to de-plane after a business trip two men began to exchange heated words over one’s complaint that the other man was standing in his aisle space. It kept escalating, but luckily the line started moving and then it ended.  On the news the...

The Role of Detractors!

Innovation is change by its very nature and so it brings out energy, both positive and negative. The positive energy is from all the people who get excited about the possibilities.  But, there may be as many people who harbor negative energy…your detractors....
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