The Leader’s Voice in Design Thinking

The Leader’s Voice in Design Thinking

 Which is more important–the consumer’s voice or the leader’s voice in creating a transformative Design Thinking experience? It is not an either or choice as both are essential. The Consumer Voice is essential in developing empathy and co-creating for her/his needs...

Studies or Stories?

What is your go to? When you have an idea or a recommendation to make are you likely to site a study with data or tell a story?  Business often runs on analytical studies, statistics, significant difference. It helps us feel like we are foolproof in our actions.  But...
Just Yell LOUDER!!! (I don’t think so!)

Just Yell LOUDER!!! (I don’t think so!)

“If John doesn’t listen to you the first time, you just have to keep going back to be heard and yell louder!” Advice from one experienced traveling businessman to his younger colleague as I travelled behind them in the queue for security at the...
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