The Leader’s Voice in Design Thinking

The Leader’s Voice in Design Thinking

  Which is more important–the consumer’s voice or the leader’s voice in creating a transformative Design Thinking experience? It is not an either or choice as both are essential. The Consumer Voice is essential in developing empathy and co-creating for her/his...
In Our Own Way

In Our Own Way

I have been struck recently how often the challenges we face in our work and lives are self created.  In essence, we are in our own way. We can overcomplicate the issue We can be willing to hold onto assumptions that do not help us We can be unwilling to be...

The Magic of Rapport

As I was getting ready to de-plane after a business trip two men began to exchange heated words over one’s complaint that the other man was standing in his aisle space. It kept escalating, but luckily the line started moving and then it ended.  On the news the...
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