Which is more important–the consumer’s voice or the leader’s voice in creating a transformative Design Thinking experience? It is not an either or choice as both are essential. The Consumer Voice is essential in developing empathy and co-creating for her/his needs...
Design Thinking is… What is Design Thinking–good or bad? a useful approach or a waste of time? innovative or preserving the status quo? I hate to do it again but it’s all in the AND, not the OR. Design Thinking is good and bad, useful and a waste of...
What makes the difference between great leaders and the rest? I don’t think it is one thing, and not always the same thing for everyone, but I do think it is in transition. In the world before the 24/7 globally connected business world relentlessly coming at you, it...
You might remember the old adage, “the cobblers children have no shoes”. I have always been fascinated by this. Why do we ignore applying what we do so well to ourselves? Somehow, we build an expertise and then forget we have it when we need it most. That...
Have you heard of Jobs Theory? It is a growing approach to innovation that is capturing business people’s imagination. At the heart of a product or service is the progress desired by the person, the job. Jobs differ by circumstance and can be driven by...
