What does it mean to be part of “The P&G Family”? Nearly 30 years ago I said yes to my job offer at P&G. My motivations were purely ambition related…to start my career at the world’s best marketer to launch my professional self. I had several other offers at...
As I sit watching Princeton’s Elite Basketball Camp and my son play, I am reminded of Duke’s Coach K saying that “most people fail because they fail to prepare.” Preparation is a simple concept but so difficult for athletes and business people,...
Have you heard of Jobs Theory? It is a growing approach to innovation that is capturing business people’s imagination. At the heart of a product or service is the progress desired by the person, the job. Jobs differ by circumstance and can be driven by...
In business, we are all chasing delighting our customers. Delighted customers are loyal and tell others about your brand. They can be very profitable. The challenge is that the pressure in business is to be as big as possible so believe you should please everyone*....
Which is more powerful: focusing on the solution or the question? Early in my career I was mesmerized with the solution. Not any longer. It’s the questions that fascinate me today. I believe focusing on the questions is a powerful approach to business and...
