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Designing for Social Anxiety: Lead with Trust in the New Normal

Designing for Social Anxiety: Lead with Trust in the New Normal

The world is opening back up but uncertainty prevails. It is lingering, like a powerful undercurrent. Research by McKinsey indicates uncertainty is at a 35 year high and describes uncertainty as ‘toxic’ to the economy. Not surprising really. The World Health...
In Our Own Way

In Our Own Way

I have been struck recently how often the challenges we face in our work and lives are self created.  In essence, we are in our own way. We can overcomplicate the issue We can be willing to hold onto assumptions that do not help us We can be unwilling to be...

What are you asking

Which is more powerful:  focusing on the solution or the question? Early in my career I was mesmerized with the solution. Not any longer. It’s the questions that fascinate me today.  I believe focusing on the questions is a powerful approach to business and...

The Arc of Innovation

They did what? Yogurt from a Fashion Magazine? Salty Snacks launching a Lemonade? Lighters extending into Perfume? Toothpaste launches Frozen Foods?  How does innovation like this make it out the door? I think it happens more often than we like to admit.  We convince...

Is design thinking strategic or tactical? YES!

Is design thinking strategic or tactical? The answer is YES. It all depends on how you use it as to whether or not it is strategic or tactical.  The most common use of design thinking is to solve a tangible, specific problem with a specific solution.  Usually this...
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