Growing by Design

Studies or Stories?

What is your go to? When you have an idea or a recommendation to make are you likely to site a study with data or tell a story?  Business often runs on analytical studies, statistics, significant difference. It helps us feel like we are foolproof in our actions.  But...

The Magic of Rapport

As I was getting ready to de-plane after a business trip two men began to exchange heated words over one's complaint that the other man was standing in his aisle space. It kept escalating, but luckily the line started moving and then it ended.  On the news the other...

The Role of Detractors!

Innovation is change by its very nature and so it brings out energy, both positive and negative. The positive energy is from all the people who get excited about the possibilities.  But, there may be as many people who harbor negative energy...your detractors.  You...

Silver Bullets vs. Toolbelts

Everyone wants a silver bullet. An easy way to find the answer, to win, to outmaneuver the competition. I have to admit, a silver bullet would make life easier in business, but a lot less interesting. I find I am more interested in well worn and outfitted tool belts,...

The Job of Design Thinking

Have you heard of Jobs Theory? It is a growing approach to innovation that is capturing business people's imagination.  At the heart of a product or service is the progress desired by the person, the job.  Jobs differ by circumstance and can be driven by functional,...

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