Operator Error!

Design Thinking is… What is Design Thinking–good or bad? a useful approach or a waste of time? innovative or preserving the status quo? I hate to do it again but it’s all in the AND, not the OR. Design Thinking is good and bad, useful and a waste of...

Studies or Stories?

What is your go to? When you have an idea or a recommendation to make are you likely to site a study with data or tell a story?  Business often runs on analytical studies, statistics, significant difference. It helps us feel like we are foolproof in our actions.  But...

The Magic of Rapport

As I was getting ready to de-plane after a business trip two men began to exchange heated words over one’s complaint that the other man was standing in his aisle space. It kept escalating, but luckily the line started moving and then it ended.  On the news the...
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