“I’m not creative!” Oh yes, you are! People love to say “I’m not creative”, but reality is that being creative is not an endowment that only some people have. We can all access it if we nurture our capacity to create. To me there are three essential capabilities...
There are many Befores and Afters in our life. For me it was college, marriage, kids, P&G, 9/11, my daughter’s leukemia diagnosis. In each case, I was profoundly changed by the event that created the before and after. I was changed. How I approached...
Which is more important–the consumer’s voice or the leader’s voice in creating a transformative Design Thinking experience? It is not an either or choice as both are essential. The Consumer Voice is essential in developing empathy and co-creating for her/his needs...
I have been struck recently how often the challenges we face in our work and lives are self created. In essence, we are in our own way. We can overcomplicate the issue We can be willing to hold onto assumptions that do not help us We can be unwilling to be...
As I was getting ready to de-plane after a business trip two men began to exchange heated words over one’s complaint that the other man was standing in his aisle space. It kept escalating, but luckily the line started moving and then it ended. On the news the...
